Last updated: September 16, 2026
This Refund Policy applies to subscriptions to our platform, which provides invalid/fake traffic detection, landing page optimization, Google Ads click fraud protection, and AI-driven campaign setup and management (“the Service”). It should be read together with our Terms and Conditions.
If we offer a free trial, you will not be charged until the trial ends and you have not cancelled.
Once detection, monitoring, or campaign management has begun on your account, fees for that billing period are non-refundable.
Our Service is offered on a monthly or annual subscription basis. By subscribing, you authorize us to charge your chosen payment method regularly until you cancel.
| Situation | Refund |
|---|---|
| Cancelling during an active free trial | No charge is made; nothing to refund |
| Monthly plan, cancelled after billing | No refund for the current billing month |
| Annual plan, cancelled within 7 days of purchase, before meaningful use of detection/campaign features | Prorated refund for unused months, minus a setup/processing fee |
| Annual plan, cancelled after 7 days or after meaningful use | No refund; access continues until the paid period ends |
| Duplicate or accidental double charge | Full refund of the duplicate charge |
| Verified billing error on our part | Full refund of the incorrect amount |
Dissatisfaction with the volume or type of traffic/clicks flagged, or with campaign performance or ad spend results, since these depend on external factors (ad platforms, competitors, market conditions) outside our control.
Change of mind after the service has been actively used for a billing period.
Third-party costs, such as ad spend paid directly to Google Ads or other platforms; these are never processed or refunded by us.
Accounts suspended or terminated for violating our Terms and Conditions.
To request a refund or dispute a charge, contact us within 14 days of the relevant charge with your account email and invoice/transaction details:
DPS IT Service (Arsam Software Company)
Email: arsam@dpsitservice.com
USA Phone: +12149356733
Pak Phone: +923237300015
Saudi Phone: +966582410977
We will review your request and respond within 5–7 business days. Approved refunds are returned to your original payment method within 7–10 business days.
You may cancel your subscription at any time from your account settings or by contacting us. Cancellation stops future billing but does not automatically trigger a refund for the current billing period unless you qualify under Section 2 above.
We may update this Refund Policy from time to time. The version in effect at the time of your purchase or renewal will apply to that transaction.
This Refund Policy is governed by the laws of the Pakistan, and the courts of Islamic Republic of Pakistan and you agree that the courts of District Consumer Court in Gujranwala will have exclusive jurisdiction over any related dispute.
